Welcome to Phrensoft Solutions.
Phrensoft Solutions (“Phrensoft”, “we”, “us” or “our”) is a UK-based digital services company providing website development, digital marketing, search engine optimisation (SEO), social media marketing, branding, content creation, online advertising, business support and related technology services.
This Privacy Policy explains how we collect, use, store, protect and share personal information when you:
We are committed to handling personal information responsibly and in accordance with applicable UK data protection and privacy laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable provisions of the Privacy and Electronic Communications Regulations (PECR).
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
For the purposes of applicable data protection legislation, Phrensoft Solutions is the organisation responsible for determining how and why personal information is processed in connection with our website and services, where we act as the data controller.
Phrensoft Solutions
University Business Centre
9 Queens Square
Leeds
LS2 8AF
United Kingdom
Email: contact@phrensoft.com
Telephone: +44 113 833 4055
Website: Phrensoft.com
If you have questions regarding this Privacy Policy or how we process your personal information, you may contact us using the details above.
Depending on how you interact with us, we may collect different categories of personal information.
You may provide personal information when you:
This information may include:
Please do not provide sensitive personal information to us unless it is genuinely necessary for the service being provided and we have requested it.
When you visit our website, certain technical information may be collected automatically.
This may include:
We may use this information for website security, performance monitoring, analytics, troubleshooting and service improvement.
Our website may use cookies and similar technologies.
Cookies are small text files stored on your device that allow a website to recognise your device and remember certain information.
We may use cookies for purposes including:
These cookies may be required for the website to operate correctly, provide requested functionality, maintain security or remember essential settings.
These cookies generally do not require consent where they are strictly necessary for a service requested by the user.
These cookies may remember choices such as language, preferences or other website settings.
We may use analytics technologies to understand how visitors use our website, including which pages are visited and how users interact with our content.
Where applicable, we may use advertising or marketing technologies to measure campaigns, understand engagement and deliver or measure relevant advertising.
Non-essential cookies and similar technologies will be used in accordance with applicable UK privacy and electronic communications requirements.
Where consent is required, we will request your consent before placing or accessing relevant non-essential cookies.
You may manage or withdraw your cookie preferences through our cookie controls or your browser settings.
The ICO’s current guidance states that organisations should clearly explain their use of cookies and generally obtain consent before using non-essential cookies or similar technologies.
We may use personal information for the following purposes:
Where UK GDPR applies, we will process personal information using an appropriate lawful basis.
Depending on the circumstances, this may include:
Where you have provided consent for a specific processing activity, we will process your information for that purpose.
You may withdraw consent where consent is the lawful basis for processing.
We may process information where it is necessary to enter into or perform a contract with you.
We may process information where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.
Examples may include:
We may process personal information where necessary to comply with a legal or regulatory obligation.
We may send information about our services, digital marketing solutions, website development services, offers, updates, events or other business communications where permitted by applicable law.
Where required, we will obtain appropriate consent before sending electronic marketing communications.
You can unsubscribe from marketing emails at any time by:
Please note that opting out of marketing communications will not necessarily stop essential service or transactional communications.
The use of electronic marketing and cookies is also subject to PECR alongside applicable data protection legislation.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The retention period may depend on:
When personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.
We may share personal information where necessary to operate our business and provide our services.
This may include sharing information with:
We require appropriate third parties processing personal information on our behalf to handle that information in accordance with applicable legal and contractual requirements.
We do not sell your personal information as a standalone commercial product.
Our website and services may use third-party tools and platforms, including services used for:
These third parties may process information according to their own privacy policies and contractual arrangements with us.
We recommend reviewing the privacy information of third-party services where appropriate.
Some of our service providers, technology platforms, contractors or business partners may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
Depending on the circumstances, this may involve:
The ICO explains that restricted international transfers generally need to be covered by UK adequacy regulations, appropriate safeguards or a recognised exception.
Where appropriate, we will also assess the risks associated with international transfers and take reasonable measures to protect personal information.
We take reasonable technical and organisational measures to protect personal information against:
Security measures may include access controls, authentication, secure systems, appropriate permissions, monitoring and other safeguards appropriate to the nature of the information.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security of personal information.
Depending on the circumstances, UK data protection law provides individuals with rights relating to their personal information.
These may include the right to:
These rights are subject to applicable legal conditions and exemptions.
If you wish to exercise a data protection right, please contact us using the details provided in this Privacy Policy.
If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to raise a complaint with the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
The ICO is the UK’s independent supervisory authority for data protection and privacy matters.
You can find information about making a complaint through the official ICO website:
Information Commissioner’s Office (ICO)
Our website and professional business services are not specifically directed towards children.
We do not knowingly seek to collect personal information from children for marketing or business purposes.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, remove the information.
Our website may contain links to third-party websites, platforms or services.
These websites are operated independently from Phrensoft.
We are not responsible for the privacy practices, content, security or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
As a digital marketing and website development company, Phrensoft may process information relating to our business customers and their employees, representatives, customers or website users while delivering contracted services.
Where we process personal information on behalf of a client, our role may be that of a data processor rather than a data controller.
In such circumstances, the relevant client’s instructions, contractual arrangements and applicable data protection requirements will determine how that information is processed.
Where required, appropriate data processing agreements and contractual safeguards may be put in place.
With appropriate permission or another valid legal basis, we may display customer names, company names, logos, testimonials, case studies or descriptions of services provided on our website or marketing materials.
Where permission is required, we will seek appropriate permission before using identifiable customer materials for promotional purposes.
If you believe information about your organisation or testimonial requires correction or removal, please contact us.
We may update this Privacy Policy from time to time to reflect:
When we make significant changes, we may provide an appropriate notice through our website or other communication channels.
The updated version will be published on this page with the revised effective date.
We recommend reviewing this Privacy Policy periodically.
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we process your personal information, please contact us.
Phrensoft Solutions
University Business Centre
9 Queens Square
Leeds
LS2 8AF
United Kingdom
Email: contact@phrensoft.com
Telephone: +44 113 833 4055