Last Updated: 17 September 2026
These Terms and Conditions (“Terms”) govern your use of the Phrensoft Solutions website and the provision of services by Phrensoft Solutions (“Phrensoft”, “we”, “us” or “our”).
Phrensoft Solutions provides professional digital services including, but not limited to:
By accessing our website or engaging Phrensoft for services, you acknowledge that you have read and understood these Terms and agree to be bound by them.
If you do not agree with these Terms, you should not use our website or engage our services.
These Terms should be read together with our Privacy Policy and Cookie Policy, where applicable.
For the purposes of these Terms:
“Client”, “you” or “your” means the individual, business or organisation purchasing or receiving services from Phrensoft.
“Services” means the services agreed between Phrensoft and the Client.
“Deliverables” means the websites, designs, content, graphics, videos, reports, marketing materials, documents, software or other work specifically produced for the Client.
“Third-Party Platforms” means services operated by third parties, including but not limited to Meta, Instagram, Facebook, Google, YouTube, LinkedIn, TikTok, email platforms, hosting providers, domain registrars and analytics platforms.
“Agreement” means these Terms together with any applicable proposal, quotation, statement of work, service agreement or written scope agreed between Phrensoft and the Client.
Phrensoft will provide the Services described in the relevant quotation, proposal, statement of work or other written agreement.
The scope of each project may include:
Any services outside the agreed scope may be treated as additional work and may incur additional charges.
Phrensoft will communicate any material changes to the scope or associated charges before carrying out significant additional work, where reasonably practicable.
Where Phrensoft develops a website for the Client:
Unless expressly agreed otherwise, website hosting, domain registration, premium plugins, paid themes, third-party subscriptions and other external services are not included in the development fee.
The Client must ensure that all materials supplied to Phrensoft are accurate and lawful.
This includes:
The Client confirms that it has the necessary rights, permissions and licences to provide such materials to Phrensoft for use in connection with the Services.
The Client remains responsible for the accuracy and legality of information supplied by the Client.
Phrensoft may provide digital marketing and social media services including content creation, account management, campaign management, paid advertising, SEO, email marketing and performance reporting.
Marketing activities may depend on factors outside Phrensoft’s control, including:
Accordingly, Phrensoft does not guarantee a particular number of followers, enquiries, leads, sales, website visitors, search ranking position, advertising return or revenue unless a specific contractual performance guarantee has been expressly agreed in writing.
Where Phrensoft manages paid advertising campaigns, the Client may be required to provide or fund the advertising budget separately from Phrensoft’s service fees.
Advertising spend paid to platforms such as Meta, Google, LinkedIn or other advertising providers is generally separate from Phrensoft’s professional fees unless otherwise stated in writing.
Phrensoft may provide recommendations regarding advertising budgets, audiences, creative materials and campaign strategy. However, advertising performance cannot be guaranteed.
Third-party advertising platforms may reject, restrict, suspend or modify campaigns without notice.
Phrensoft is not responsible for decisions made independently by third-party advertising platforms.
Where Phrensoft manages the Client’s social media accounts, the Client authorises Phrensoft to perform the activities agreed under the relevant service scope.
The Client remains the owner of its social media accounts.
Phrensoft will not knowingly publish unlawful or misleading content on behalf of a Client.
However, the Client remains responsible for approving information, claims, offers, prices and business-specific statements supplied for publication.
The Client should promptly notify Phrensoft of any changes to account access, authorised personnel or security requirements.
Phrensoft may use third-party platforms and technologies to deliver the Services.
These may include:
The use of third-party services may be subject to the relevant provider’s own terms and policies.
Phrensoft is not responsible for changes, interruptions, suspensions, account restrictions, algorithm changes or technical failures caused by third-party platforms.
Fees will be set out in the relevant quotation, proposal, invoice or service agreement.
Unless otherwise agreed in writing:
Any applicable VAT will be charged where required by law.
If an undisputed invoice remains unpaid after the agreed payment date, Phrensoft may:
Nothing in these Terms limits any statutory rights relating to recovery of commercial debts.
The Client agrees to provide information, approvals, feedback, access credentials and other materials reasonably required to deliver the Services.
Where a project is delayed because the Client does not provide required information, approvals or access within a reasonable period, the delivery date may be revised.
Phrensoft will not be responsible for delays caused by matters outside its reasonable control.
Where Client approval is required, Phrensoft may submit Deliverables for review.
The Client should provide clear and consolidated feedback within the agreed review period.
Additional revisions beyond the agreed number of revisions or outside the original scope may be chargeable.
Once a Deliverable has been approved by the Client, substantial subsequent changes may be treated as additional work.
Each party retains ownership of intellectual property that it owned before entering into the Agreement.
Subject to full payment of all applicable fees, the Client will receive the rights to use the final Deliverables specifically created for the Client as agreed in the relevant project scope.
Unless expressly agreed otherwise, Phrensoft retains ownership of:
Third-party assets, fonts, stock images, plugins, themes, software and other licensed materials remain subject to their respective licence terms.
Unless the Client expressly requests otherwise in writing, Phrensoft may identify the Client and display completed work as part of its portfolio, website, case studies, presentations or marketing materials.
Where the Client requires confidentiality regarding a project, the Client should notify Phrensoft in writing before publication.
Phrensoft will take reasonable care when displaying Client work and will not knowingly disclose confidential information for promotional purposes.
Each party agrees to keep confidential information received from the other party confidential and to use such information only for purposes connected with the Agreement.
Confidential information does not include information that:
Phrensoft will handle personal data in accordance with applicable UK data protection legislation.
Where applicable, this includes the UK GDPR, the Data Protection Act 2018, and relevant privacy and electronic communications legislation.
Where Phrensoft processes personal data on behalf of a Client, the parties may be required to enter into appropriate data processing terms or a Data Processing Agreement.
The Client remains responsible for ensuring that personal data supplied to Phrensoft has been collected and can be lawfully used for the relevant purpose.
Where Phrensoft provides email marketing, SMS marketing, social media marketing or other direct marketing services, campaigns will be undertaken subject to applicable UK laws and regulations.
The Client is responsible for ensuring that contact lists and customer data supplied to Phrensoft may lawfully be used for marketing purposes.
Phrensoft may require the Client to provide evidence of appropriate consent, lawful basis or other relevant permissions where required.
Phrensoft may refuse to use data or mailing lists where there are reasonable concerns regarding their lawful use.
Applicable direct marketing activities may be subject to the UK GDPR, Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
Where Phrensoft implements analytics, tracking pixels, cookies or similar technologies, the Client is responsible for ensuring that the website’s privacy and cookie notices accurately reflect the technologies being used.
Where applicable, appropriate consent mechanisms must be implemented.
UK rules relating to cookies and similar technologies may apply to websites and online services.
The Client is responsible for ensuring that claims relating to its products, services, pricing, promotions, competitions, testimonials and business activities are accurate and lawful.
Phrensoft may rely on information supplied by the Client when preparing marketing materials.
Phrensoft does not accept responsibility for inaccurate, misleading or unlawful information supplied by the Client.
Where Phrensoft identifies an apparent legal or compliance concern, it may request clarification or decline to publish the relevant material.
The Client must not request Phrensoft to undertake activities that are unlawful, fraudulent, misleading, abusive or designed to infringe the rights of others.
This includes requests involving:
Phrensoft reserves the right to refuse or suspend work that it reasonably believes may breach applicable law or third-party platform policies.
Phrensoft will take reasonable steps appropriate to the agreed Services when providing website development or maintenance.
However, no website or online system can be guaranteed to be completely secure or continuously available.
Security may be affected by:
The Client is responsible for maintaining secure access credentials and promptly notifying Phrensoft of suspected unauthorised access.
Phrensoft will provide Services with reasonable care and skill.
Nothing in these Terms excludes or limits any legal rights or remedies that cannot lawfully be excluded or limited.
Where the Client is a consumer, mandatory rights under applicable UK consumer legislation continue to apply.
Phrensoft does not guarantee that Services will:
Nothing in these Terms excludes or limits liability to the extent that such liability cannot lawfully be excluded or limited.
Subject to the above, Phrensoft will not be liable for indirect or consequential losses arising from the Services where such exclusion is permitted by law.
This may include loss of profits, loss of revenue, loss of business opportunities or loss of anticipated savings, except where applicable law provides otherwise.
Phrensoft’s total liability arising from a particular Service or Agreement will, to the extent permitted by law, be limited to the fees paid or payable by the Client for the relevant Services during the applicable contractual period.
This limitation does not apply where liability cannot legally be limited or excluded.
Where permitted by law, the Client agrees to compensate Phrensoft for reasonable losses, claims, costs or expenses arising from the Client’s:
This clause does not require the Client to compensate Phrensoft for losses caused by Phrensoft’s own breach, negligence or unlawful conduct.
Either party may terminate an ongoing Service Agreement in accordance with the notice period specified in the relevant agreement.
Where no notice period has been agreed, either party may provide reasonable written notice.
Phrensoft may suspend or terminate Services where:
Termination does not affect rights or obligations that accrued before termination.
Refunds will be handled in accordance with the applicable quotation, service agreement and applicable UK law.
Where work has already been completed or costs have already been incurred, the Client may remain responsible for those amounts, subject to applicable legal rights.
For consumer contracts, any applicable statutory cancellation and refund rights will apply.
Phrensoft will not be responsible for delay or failure to perform caused by circumstances beyond its reasonable control.
Such circumstances may include:
The Phrensoft website may contain links to third-party websites or services.
Phrensoft does not control and is not responsible for the content, security, availability or privacy practices of third-party websites.
Users should review the relevant third party’s terms and privacy policies.
Phrensoft may update, modify or discontinue aspects of its website or Services where reasonably necessary.
Where a change materially affects an ongoing contractual service, Phrensoft will communicate the change to the Client where appropriate.
Phrensoft may update these Terms from time to time.
The latest version will be published on the Phrensoft website with an updated effective or revision date.
Changes will not remove or reduce mandatory statutory rights.
Where an existing Client Agreement contains specific contractual terms, those terms will continue to apply to the extent agreed between the parties.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary.
The remaining provisions will continue to apply.
A failure or delay by either party to exercise a right under these Terms will not constitute a waiver of that right.
These Terms, together with any applicable proposal, quotation, statement of work, service agreement, Privacy Policy and other expressly incorporated documents, constitute the agreement between Phrensoft and the Client concerning the relevant Services.
If there is a conflict between these Terms and a specific written service agreement, the specific written agreement will take precedence to the extent of the conflict.
These Terms are governed by the laws of England and Wales, unless mandatory applicable law requires otherwise.
Subject to any mandatory consumer rights or other applicable legal requirements, the courts of England and Wales shall have jurisdiction in relation to disputes arising from these Terms.
Nothing in this clause prevents a consumer from relying on mandatory rights or bringing proceedings in another jurisdiction where the law gives them that right.
For questions, complaints, service enquiries or requests relating to these Terms, please contact:
Phrensoft Solutions
University Business Centre
9 Queens Square
Leeds
LS2 8AF
United Kingdom
Email: contact@phrensoft.com
Telephone: +44 113 833 4055